1 Message
Is this how you treat customers that come in person to your store?
Apparently, if you point out a discrepancy in your billing and issues with the internet speed provided, the staff at 630 Mt Pleasant St. New Bedford MA will be completely unhelpful and incredibly patronizing. So after that wonderfully rude visit, I plan to cancel my plan once my promotion ends since I'm just going to see a price increase of 35% and awful customer service.
XfinityJeniece
Official Employee
•
3.1K Messages
3 months ago
Hey there, user_1k3oys, thanks for reaching out through Xfinity Forums regarding your account. We want to ensure that you have a positive customer experience and I know how important it is to have bills within your budget. We are happy to submit feedback on the customer experience you had at the store and take a look at your billing details.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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