Visitor
•
1 Message
Is this a real Xfinity email address?
I keep getting emails from the following address, is it real or a scam?
[Edited: "Personal Information"]nity.com
Visitor
•
1 Message
I keep getting emails from the following address, is it real or a scam?
[Edited: "Personal Information"]nity.com
XfinityJorge
Official Employee
•
1.7K Messages
2 years ago
Hello there @user_9c7197 thank you so much for contacting our Xfinity Support Team over our forums. You came to the right place for help, and we are here to point you in the right direction to get help with the scam email you received. Please make sure to contact our Customer Security Assurance team at https://internetsecurity.xfinity.com/help/report-abuse to bring this to their attention, so they immediately work on preventing this.
0
0
BruceW
Gold Problem Solver
•
26K Messages
2 years ago
Even if the address is a valid one it doesn't prove anything, because it's very easy for scammers to fake the "From:" email address. If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/) look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent scammer phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0