Visitor
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1 Message
Is there any negotiation regarding Internet Essentials?
I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?
EG
Expert
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117.8K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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711 Messages
24 minutes ago
Hello @Sillidee1971, the internet essentials program requires 90 days without traditional postpaid Xfinity internet for qualification. At this time there is no way around this. The Apply for Internet Essentials or Internet Essentials Plus from Xfinity article does go over a few things to keep in mind when applying for the program.
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