Visitor
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1 Message
Is there a way to see what device has logged into my account?
My account was scheduled for cancelation which I absolutely did not approve of. I got that part fixed today and contacted security and they basically gave me a code and told me to call customer support again but support didn't know anything about a code or what to do. I have an idea of who It might've been but I need proof because that means that person has my sensitive information such as SS# and card information and I would like to file a police report but without knowing the login history I can't do much.
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @JHarlukowicz! Thank you for reaching out to our community forum. I can definitely understand how concerning it would be to think someone else may have access to your account and I would be reaching out as well.
Could you please send our team a direct message with your full name and full address? I'll be happy to help investigate this further with you.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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