Regular Visitor
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2 Messages
Is there a way to contact Comcast construction Division directly?
I have been trying to get service for over a month now. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this identical scenario happen 4 times now. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Each time the tech arrives to find no work has been done. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service.
Accepted Solution
l8867vette
Regular Visitor
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2 Messages
4 years ago
Yeah sounds like similar situation. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. I told them get me connected then we'll wory about pricing at this point.
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Il_Lupo
Regular Visitor
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4 Messages
4 years ago
If you ever find the secret sauce please share with me.
I've had the same issue for nearly a month now.
See my post
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XfinityMichaelC
Official Employee
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4.1K Messages
4 years ago
Greetings, @l8867vette! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you keep running into when trying to get this tap installed. I would like to see what we can do for you. Since you have already sent a PM, I will continue to assist you through there.
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user_1eb5a5
Visitor
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3 Messages
4 years ago
@ComcastMichael can you please reach out to me as well
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user_1eb5a5
Visitor
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3 Messages
4 years ago
@ComcastJodie I do not have a chat option
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user_285696
Visitor
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1 Message
4 years ago
My service was installed in January 2021 which was 4 months ago. They ran a cable above ground for 400 ft. My service is terrible. The cable runs across my neighbors property. We can't cut our grass without moving the cable. I do not know what to do. My cable has to be run in the air. I have a mans number in construction that said he would take care of it. He has quit taking my calls. If nothing else I need to know how to get out of my contract. I want the service but something has to be done. If anyone with xfinity is reading this please help!
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user_42efc9
Visitor
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1 Message
3 years ago
Sounds just like what I'm dealing with. All I want is internet and home phone - there's a box in front of my house. It's been 2 months and I still have nothing. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. My husband runs a small business and we're really losing out. Worst part is Comcast is the only thing available where we are. I don't know what else to do.
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Andy19933
Visitor
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2 Messages
3 years ago
I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. Ive never seen a company treat PAYING CUSTOMERS like this. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything.
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Ianannak
Visitor
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1 Message
3 years ago
We are having exactly the same problem. Instead of having overhead cables across our backyard, we are burying all of the lines. We had our electrician install conduits between the poles. PECO did their job but it has been impossible to get xfinity to come out. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. I cannot tell you how many times we have called customer service to no avail. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive.
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user_a3761e
Visitor
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3 Messages
3 years ago
I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround.
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user_a0f167
Visitor
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1 Message
3 years ago
There is a small backhoe next to the gate at Glenbrook it’s been sitting there for two months one of the guards thinks it belongs to Comcast.
please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there
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