New Poster
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2 Messages
Is my Extension safe ?
I made an arrangement to pay on the 31st I am told that my stimulus and Unemployment will be fixed and deposited by then. Hoping to pay before but worried because I have my disabled mother and Autistic little brother who I care for and I’m stressed that I’ll be cut off.
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@MrMaryland2021
Your account is showing as eligible for a payment arrangement:
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, we have credited back any late charges, convenience fees and reactivation charges incurred over the past months.
I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
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MrMaryland2021
New Poster
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2 Messages
5 years ago
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