MrMaryland2021's profile
MrMaryland2021
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2 Messages

Tue, Jan 5, 2021 8:00 AM

Is my Extension safe ?

I made an arrangement to pay on the 31st I am told that my stimulus and Unemployment will be fixed and deposited by then. Hoping to pay before but worried because I have my disabled mother and Autistic little brother who I care for and I’m stressed that I’ll be cut off.

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4 m ago

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ComcastTeds

Official Employee

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18.9K Messages

4 m ago

@MrMaryland2021 

 

Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have credited back any late charges, convenience fees and reactivation charges incurred over the past months.   

 

I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. 

 

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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MrMaryland2021

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2 Messages

4 m ago

Thank you so much. We’ve been a customer since I was born pretty much feels like. Been so hard the past year.

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