Skip to main content
Tadmoor's profile
Tadmoor
1st Reply
1st Topic

New Poster

 • 

4 Messages

Sunday, July 27th, 2025 2:43 AM

iPhone Email - Cannot Send Outgoing Mail

As of last Thursday, I am unable to send email via my IPhone or IPad.  I have communicated with Xfinity Support via text messages 3 times since then and they have all assured me they will elevate my issue and get it resolved.  They have issued 2 support tickets but still not resolved.  This afternoon the support person had me delete my Mail account on my IPhone - when I try to add the account back - it only says “Verifying” and then returns the message “The SMTP server is not responding “ so I now have no Mail account on my IPhone.  I am very frustrated and cannot believe how difficult it is to get support on this issue.  Can someone please help me?

Question

 • 

Updated 

15 hours ago

31

3

0

Oldest First
Selected Oldest First
XfinityShawn

Official Employee

 • 

2K Messages

4 months ago

 

Tadmoor The support tickets are still more than likely being worked on unless those are closed. My team can look into this for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

0

0

EG

Expert

 • 

114.5K Messages

4 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

0

0

Tadmoor

New Poster

 • 

4 Messages

3 months ago

Just wanted to update everyone - after talking to Xfinity support and identifying that my Xfinity email was working - I talked to Apple support and they were able to isolate it to my home WiFi.  I was actually able to turn off WiFi on my phone and successfully send emails via cellular or my cellular hot spot.  I then talked to my WiFi provider and they were able to fix the issue - something about Xfinity site being blocked.  Hope this helps someone!

9

0

XfinityThomasA

Official Employee

 • 

3K Messages

Thank you so much for generously sharing this, Tadmoor. Your contribution not only helps others learn but also truly reflects the collaborative spirit that makes these Forums so valuable. It's genuinely appreciated.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_453b90

Visitor

 • 

4 Messages

I tried turning off wifi but it didn't solve the problem for me. Now I'm getting the message, "The user name or password for smtp-mail.outlook.com is incorrect" though they look correct to me. I've been having problems ever since Microsoft apparently abruptly moved me from classic to new Outlook. I've tried to follow advice online, but I'm afraid to delete and reinstall Outlook because I don't want to lose the incoming mail capability which is working fine. Thank you.

Like

Reply

17 hours ago

0

XfinityMatthew

Official Employee

 • 

1.1K Messages

Hello @user_453b90 . Sorry to hear you are running into issues. Have you tried the following steps in your settings?

-Open Outlook and go to File > Account Settings > Account Settings.
-Select your Xfinity email account and click Change.
-Verify the Outgoing mail server (SMTP) is set to smtp.comcast.net.
-Click More Settings or the Advanced tab.
-Set the Outgoing server port to 587 and the encryption method to TLS (or SSL if TLS isn't an option).
-Ensure that "My outgoing server (SMTP) requires authentication" is checked, and "Use same settings as my incoming mail server" is selected.
-Save your changes and test the account settings. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 hours ago

0

user_453b90

Visitor

 • 

4 Messages

I thought I saw that the new Outlook was supposed to be smtp-mail.outlook.com 

Like

Reply

15 hours ago

0

XfinityMatthew

Official Employee

 • 

1.1K Messages

Nothing has changed on our end. The information we have is: 

Incoming Server Settings:  

 

Email address (in Username field) and Password
IMAP server: imap.comcast.net
Security type: SSL
Port: 993

 

Outgoing Server Settings

 

Enter the following Outgoing server settings details, before selecting the Require sign-in checkbox and tapping Next:
SMTP server: smtp.comcast.net
Security type: SSL
Port: 465
Email address (in Username field) and Password

 

This information is found in the article below. 

https://www.xfinity.com/support/articles/pop-imap-microsoft-outlook

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 hours ago

0

forum icon

New to the Community?

Start Here