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user_ddf581
1st Topic

Visitor

 • 

1 Message

Friday, May 6th, 2022 9:49 PM

Closed

iPad Pro give away

I got this text message from Comcast rewards program.

We just charged your debit card Samantha! You now have the new Tablet PRO! We'll send it to you wherever! producedhunger.com/00osfOe

it came from +1 [Edited: "Personal Information"]

did I get charged for something I didn’t authorize?

Question

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Updated 

3 years ago

 • Edited

3.6K

3

0

CCJennifer

Problem Solver

 • 

743 Messages

3 years ago

Hello @user_ddf581! Thank you fore reaching out to our community forum. I can certainly understand how concerning it would be to get that message. Rest assured we would never charge you for anything without your permission. This also does not appear to a website or phone number we are associated with. I'll be happy to double check your account though if you'd like. If so, could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

0

0

user_c201dd

Visitor

 • 

1 Message

3 years ago

I was offered to take Comcast survey it charges $1 says no other charges for iPad pro is this a legitimate giveaway. Karen Williams I called and with my information no one could give me an answer..if so are there any monthly fees to be charged for this item ? Or is it a free giveaway as I have service with xfinity? 

3

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CCMorgan

Gold Problem Solver

 • 

3.3K Messages

Do you have a screeshot of the offer, so we can take a closer look?

I no longer work for Comcast

3 years ago

0

user_bbfb0e

Visitor

 • 

1 Message

@XfinityMorgan​ I received the same offer. It said to take a survey of nine questions and I only have to pay one dollar for a free new iPad Pro 

3 years ago

0

CCJamie

Problem Solver

 • 

322 Messages

@user_bbfb0e Hello, I can look into this concern with you. Would you please send a direct message with your name and complete service address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

Charmatroutt

Visitor

 • 

1 Message

3 years ago

I recieved a different email. Is this à scam?

1

0

CCDevinC

Contributor

 • 

473 Messages

Hi there@Charmatroutt. We can take a look into this for you and see whats going on.

 

To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast. 

3 years ago

0

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