Skip to main content

    Support

    Offers

U
user_p63lrc
1st Topic
1st Reply

6 Messages

Tuesday, December 17th, 2024 10:14 PM

Ipad offer [Edited]

My internet / cable bill was going up $50! So I called customer service to try to get it lowered. They somehow made me sign up for a free iPad with free unlimited data! I found out that they were reducing my internet speed therefore reducing the price of my package then adding the cost of the iPad to my monthly bill! I am elderly I do not need an iPad as I have all Samsung products anyway! I have no way of canceling this now! How horrible of Xfinity to take advantage of a senior person

[Edited title: Inflammatory]

Question

 • 

Updated 

4 months ago

 • Edited

109

2

0

CC_Tony

Retired Employee

 • 

1.4K Messages

4 months ago

@user_p63lrc
Hello! You can return the iPad at any time within 14 days of receiving it. If the agent told you that the iPad would lower your internet cost, or the mobile line would be free to, let us know, so we can get that reported. You cannot get a discount on your cable bill by signing up for a new smartwatch or tablet line.

6

0

user_p63lrc

6 Messages

Yes he insisted it was free and it would lower my bill. I asked him repeatedly "it's free"?? He said yes every time, I said what's the catch? No catch he said. I have been dealing with this for 3 days now. Very upsetting.  Pull my records, there should be notes, alot of notes.  At one point someone shut my internet off....I panic, I have medical equipment hooked up using the internet. Horrible horrible situation..... all I wanted to do was find out why my bill was going to increase and get it lowered. 

Like

Reply

4 months ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_p63lrc Thank you for the additional information! Let's see what options we may have to help you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_p63lrc

6 Messages

I do not see an option to send a direct message

Like

Reply

4 months ago

0

user_p63lrc

6 Messages

And now whatever they did i no longer can get the 800 mb speed. I received a new modem and it's still slow. Whatever they did to give me the free ipad they lowered my speed to 500 and now i barely get 268 according to the speed test. This person that set this up should be fired. Now I need to be home for a repair person to come. These are the holidays I don't have time for this. 

Like

Reply

4 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_p63lrc

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_p63lrc

6 Messages

4 months ago

Now they have charged me on my credit card and I got notification of my next bill due. This is horrible.  The guy said repeatedly this is free. I never received the iPad either. What a scam. I really hope they pull the call and find out who this person was. 

0

0

forum icon

New to the Community?

Start Here