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user_8dpotw
1st Topic

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Friday, June 6th, 2025 12:49 PM

IP BLACKLISTED

I've sent multiple emails about my phone being blacklisted with zero response! Please fix :

[Edited: "Personal Information"]

Oh, and if I try to select a tag for this message it completely blows up this ticket. How do you have so much IT but can't even log ticket properly. 

Question

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Updated 

2 days ago

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EG

Expert

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110.8K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.2K Messages

2 days ago

 

user_8dpotw Hey there! We are here happy to work with you to see how we can help with your concerns about your home internet experience. I see that you have worked on this before and you came to the right place for assistance. Can you please send us a DM with your full name and address so we can take a deeper look into this?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

(edited)

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