Contributor
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3.1K Messages
ION channel not loading
This morning ION stopped working. Buffers but won't load. Its the only channel that won't load. I already restarted the system but it didn't help. Its channel 16 and 816 where I live in Prince William County , Va. I tried to use the Xfinity assistant but it was no help so I asked for an agent but it didn't understand and wanted me to troubleshoot which I already did so would not connect me. Chatting with an agent has helped me a lot in the past but now I can't even get to one. Can someone help me understand why ION is not available. Its one of our very favorites! Thanks and HELP please.
Accepted Solution
XfinityJeff
Official Employee
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574 Messages
5 months ago
Hello @TerriB I am so sorry to hear that you are having issues with one of your favorite channels, I know when I can't watch one of my favorites it is really frustrating. You have reached the right team of experts that can help you with the issue you are having with the ION channel. When you tune to the channel, does it ever come up with an error code on the screen?
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Accepted Solution
TerriB
Contributor
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3.1K Messages
5 months ago
No error code. It just buffered but never loaded. It was back this morning so it must have been an ION network issue. Thanks for responding to me.
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