ION channel not loading

That does sound like a possible network issue, @TerriB. Thank you for circling back to let us (and the community know)! Going forward, I want caution against starting a chat with us when you already have a public post and are waiting for a response from the team. This creates multiple cases (threads) on our end, which makes navigating various conversations at the same time quite difficult to keep track of. Not to worry, we can typically find which conversation/post you're referring to. I simply recommend giving us a little more time before trying other means or methods of reaching out. That way, we can be assigned your latest post and get to work in a timely manner :) Your time is greatly appreciated, and I hope you are having a lovely week!

I responded earlier that ION was back up but its done it again. Buffers and never loads and after a few minutes reverts back to the channel I was previously watching. No error message or code. This is getting ridiculous. Any notice you have of them having a network issue? I googled but everything says ION is up and working normally. 

FYI..I have no recollection of starting a private chat about this issue. I did try to use Xfinity Assistant and got nowhere.

I'm sorry to hear that, @TerriB. I'm not seeing any current reports of a known issue, but we can take a closer look with troubleshooting through the account today. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Will do. I just looked at the chat history and just wanted to say that I confirmed that I had not started a chat 'on my own' about the ION issue. Only did it through the forum.

@TerriB - A live chat was initiated on your end at 3:03 PM ET, yesterday. But that was through the Xfinity Community Forum (this platform provides a few ways of reaching out, which is why it's best to start with a public post and await our response). No worries, though! We'll always do our best to respond to your latest messages in the order we receive them.