Visitor

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1 Message

11/02/2026 9:06 AM

Internet

Would like to cancel my service imm moving to a town today that don’t have xfinity 

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Official Employee

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1.4K Messages

26 minutes ago

Good morning @user_ds0j8b, and thank you for posting to the Xfinity forums, I hope this message finds you well. While we are sorry to hear that you are moving out of our footprint, you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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