user_1t1jm7 Hi there! We understand how frustrating it is to set aside time for two appointments and have the technician not arrive. Is your Internet completely offline, or are you experiencing slow or intermittent service? Also, does the Xfinity app show either appointment as canceled, completed, or still scheduled? That information will help us determine what happened and the best next step.
EG
Expert
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121.2K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.5K Messages
5 hours ago
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