Visitor
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1 Message
Internet
I would like to know why I pay $70 for my internet only and my neighbor's in my apartment building have Xfinity Comcast internet and they pay $15
I've tried to call the phone number a bunch of times I spent hours and hours trying to talk to these people from some other country and they never help me with my problem. That is why I'm trying email. I really don't think it's fair that I have to pay $70 for the same thing my neighbors are getting I also have my phone with Xfinity and it's on a separate bill I used to have everything cable and all but it got to be too expensive considering I'm on social security... I couldn't afford it anymore and they even [Edited: "Language"] me there too because they shut my internet off because that bill wasn't paid so then I paid $132 of it and I turned around the next morning and looked at my bank and they took another $160 of course I had to call again didn't get an answer though.
I would like my internet to be only $15 not 70 and I'm looking for another internet source because I don't want to pay $70 when I know for sure and I've seen their bills that they only pay $15 it's not fair sorry 😐
[Edited: "Personal Information"]
EG
Expert
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120.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.4K Messages
5 hours ago
Hey @user_61fd75 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your services. I would be more than happy to offer my assistance looking into this further for you. It is possible your neighbors are on the internet essentials program. Information for the program can be found here https://www.xfinity.com/learn/internet-service/internet-essentials. I am happy to take a look at the account for you to see what is available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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