Visitor
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1 Message
internet
worst customer service ever when I first signed up they wrote my phone number wrong it then took 3 days and 15 people to get the number fixed to my correct number. then I was told I wasn't going o be charges for insulation and they ended up charging me $100 for insulation that took another 3 days and 20 people and countless hours on hold all [Edited: Keep it clean] day to get that off and then they acted like they were doing me a favor by taking it off. then I only had service for two weeks and they charged me for a whole month of called they said they would fix it and only charge me for the two weeks and that never happened they still charged me for whole month. I would of call back about that too but after being in phone for six days and being in hold for countless hours I decided to just cancel the internet and suck it up and be stuck paying two months of my internet I used two weeks. I would never suggest this is internet or the company to anyone enless you have nothing better to do then be on hold for days because that's what they're famous for leaving people on hold for hours and hours for days. even for an issue that. should have been something so simple and easy to take care of like a phone number being wrong taking days and hours is so ridiculous. other than that the internet itself was fine much cheaper than the internet I'm using now but the frustration and aggravation was just not worth it to me
XfinityAldrik
Official Employee
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2.6K Messages
7 hours ago
Thanks for reaching out @user_5g6jt6! I can completely understand why you're frustrated. After dealing with multiple issues right from the start, spending significant time contacting support, and feeling like concerns weren't resolved as expected, I can see why this left a negative impression of your experience with us.
We certainly don't want any customer to feel that getting help is more difficult than it should be. Based on what you've described, we'd like the opportunity to review the account history, including the installation charge adjustment and billing concerns related to your service dates and final charges.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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