Hi there! We'd be happy to help review your options.
Just so we're on the same page, Xfinity cable service typically requires an internet connection for certain features, but the amount of internet speed you subscribe to can vary. If you're looking to reduce your internet package to a lower speed tier and remove any additional internet services you're paying for, we can certainly take a look at what's available.
Can you please send us a direct message with your full name and service address so we can take a closer look?
How to send us a direct message:
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
EG
Expert
•
118.7K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3.3K Messages
7 hours ago
Hi there! We'd be happy to help review your options.
Just so we're on the same page, Xfinity cable service typically requires an internet connection for certain features, but the amount of internet speed you subscribe to can vary. If you're looking to reduce your internet package to a lower speed tier and remove any additional internet services you're paying for, we can certainly take a look at what's available.
0
0