user_850428 Hello there! Thank you so much for using our Forums and for allowing our Xfinity Support Team to work with you to help with your internet connection. How long has this been an ongoing issues? Also, is this impacting all the devices in your home?
Gotcha, thanks for bringing this to our attention. Have you attempted to use our Xfinity app to do any troubleshooting or send a signal to your equipment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No worries we are here to help. Whenever you have the chance please visit https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting, and it will walk you through some steps to try using our App or Xfinity Assistant. If you are still having an issue after attempting this let us know. We are happy to dig deeper into this if needed.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If you follow the "Troubleshoot using Xfinity App" section in the link I shared it will walk you through the steps, it just takes a few clicks while on the app.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
•
2.9K Messages
2 hours ago
0
0
user_850428
Visitor
•
4 Messages
2 hours ago
This has been going on for 5 days and it effects every device in the house
3
0
user_850428
Visitor
•
4 Messages
1 hour ago
How do I do that. Send a signal to my equipment
1
0