Internet

Weeks before I moved I chatted with a customer service person and he set up my wifi at my new address. It took a while but he insured me that all I had to do was plug my router in at the new address and it would work. A couple days before my move I got a call and I needed to come pleas the transfer of my service, I did. She also confirmed all I need to do is move the router to my new address.  Move in day was Monday, I spent 2 hours with a service agent trying to get wifi, it still isn’t working. The first available time for someone to come out is Friday. I have small children and need access to their monitors as well as everything else that needs internet to work. I will be cancelling this as soon as I can. I’m extremely disappointed in how this was handled, especially after setting this up weeks ago.