Thank you for reaching out to us here @user_x11okc. We can always assist you from here with any account or service issue. What issue were you needing help with?
I need to have a technician come to my house to check the connection. I had booked an appointment through AI chat and no one showed up. I tried to speak to someone and c
hats got disconnected each time. Horrible customer service. Now I have to drive 45 minutes just to set up the appointment!!!
user_x11okc Thanks for letting us know. I also do not live nearby a service center so I can understand the frustration, but you are in good hands with our team as we can help you and save a drive. :-) Please send us your full name and complete address in a direct message:
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is what is ridiculous. You have to send me special instructions so I can get an appointment!!!! It takes longer then a phone call. Worst customer support I have encountered.
XfinityJohnG
Official Employee
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1.7K Messages
4 months ago
Thank you for reaching out to us here @user_x11okc. We can always assist you from here with any account or service issue. What issue were you needing help with?
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EG
Expert
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110.1K Messages
4 months ago
Concern moved here to the Customer Service help section.
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