Internet

I moved to a new construction home on Sept 25th. Sept 27th I contacted Xfinity and a technician came out and said there were no lines to run cable, so they had to get a permit and install underground lines. I was told this could take 2wks to 2 months. So I waited... they marked my yard but 2 months went by with no contact about anything. Called Xfinity again the phone representatives never know anything I'm constantly told different stories everytime I call. After waiting for 2 months.. Apparently the work was canceled, and I had to fill out another application for the internet essentials plan. So on Nov 16th another technician has to come out and tells us basically the same exact thing that there's no underground wires and we have to get a permit. This technician spoke to a supervisor and told us they got the permit and work would be started in 2 weeks. That was over a month ago. Still no underground wires have been ran and no representatives know what I'm talking about when I call! With xfinity being such a huge company I'm shocked at this terrible customer service I have received.