Internet

I moved from one apartment to another. I used WiFi services at my last apartment but my new apartment provides cable and WiFi. I was told to call comcast to set it up. I called three days ago, it took 45 minutes to be sent to a real human to speak to and then I was on hold for an hour. Then I told the person I wanted to cancel my last services and activate my new places services. They said they did that and then the next day, my account said I was still at the last apartment and I saw that customer service rep did absolutely nothing. 

Then yesterday I called again. Once again, it took 30 minutes to finally be sent to a live agent and then on hold for an hour and a half. Then I was on the phone with two different people for over an hour. They told me they moved my services to the new place and sent me equipment. I got the equipment and set it up but my internet is not connecting. 

i tried contacting Xfinity again but I didn’t want to sit on the phone for hours again so I wrote on the assistant chat on the app. It said I would send me to a live agent to text and then I was put on a waitlist of 345 people. It took an hour and a half to finally get to text a live agent. Then after two minutes of texting, they left the chat, sent me to another person and then that person said they were going to transfer me. Then I was out on another waitlist of 176 people. It took 45 minutes. Then another person finally texted me and after 5 minutes, they left the chat. 

this is absolutely ridiculous. I’ve been trying to get internet and no one will help me.