Hey @user_b47u2s, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to let us know you may be experiencing issues with the Xfinity Internet service. Could you please tell us more about the issue at hand?
Have you checked the Xfinity App to see if there is an active service interruption taking place? What is the modem LED doing if you have a rental device? Are all devices affected or only certain specific devices/webpages?
XfinityDemitrius
Official Employee
•
2.1K Messages
11 months ago
Hey @user_b47u2s, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to let us know you may be experiencing issues with the Xfinity Internet service. Could you please tell us more about the issue at hand?
Have you checked the Xfinity App to see if there is an active service interruption taking place? What is the modem LED doing if you have a rental device? Are all devices affected or only certain specific devices/webpages?
Some helpful documents to help you troubleshoot are 'Check for a service interruption', 'What the lights on your Xfinity Gateways mean', and 'Xfinity Internet and WiFi connection troubleshooting'.
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