3 Messages
Internet
I spent two hours on Monday with customer support on the phone, had someone come to the house spend an hour here, spent another 2 1/2 hours tonight an hour and a half of that time was with a supervisor. Guess what? issue is not resolved. The people for customer service at your call center in the Philippines are nice however they work off of Scripts way too much and they either don’t have the access to fix issues or capabilities to do so. Instead of making another 2+ our phone call to get help to fix my issue, I’m trying to send a message and save myself some valuable time. we had 2 access points for our Internet service one of them at 2.4 for our security system and another one at 5.0 For everything else. all the way up until Sunday it was working fine Monday morning. It was wiped out called and got one line fixed, but they cannot get a second line fixed was told tonight that I need to figure it out myself or there’s nothing they can do. Can I get some help from someone who can actually fix this issue? if not, it’s time to find another company to take my business to. Also, why is it so hard to contact someone to get an issue fixed? Everything is so automated it gives the impression. No one really wants to help.
CCSheila
Retired Employee
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1.1K Messages
11 months ago
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EG
Expert
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111.2K Messages
11 months ago
The concern is not "accessibility / disability" help related........................................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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