1 Message
Internet
The latest update for Houston said all users without internet do not have power, and that is incorrect. My home internet is still not working. I have had power back since Saturday, and still do not have WiFi.
xfinity makes it impossible to get in contact with anyone for assistance. The bot provides 0 information and there are not any phone numbers or emails to contact. Absolutely horrible customer service.
XfinityJanelle
Official Employee
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957 Messages
1 month ago
Hi @user_f76ss1 Thank you for reaching out on the Xfinity Community Forums. I understand how frustrating it must be to still be without internet access even though your power is back on. We are happy to hear your power has been restored. Power may still be out where your services are coming from. We appreciate your patience while we work to get everyone back online.
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