Sunday, September 17th, 2023 3:32 AM


My wifi goes out constantly multiple times a day for the past week or so. Why ? Do I need a new modem or something? 

Official Employee


729 Messages

4 days ago

Thanks for reaching out @user_410883! I'm so sorry your internet keeps going on. You may need a new modem, or it could be signal related. Do you notice any patterns, Internet going out at certain times of day? 

2 Messages

I contacted xfinity and I was informed they actually cut my service because a promo expired. Usually when a promo expires i will continue to get service just pay full price and usually they notify me but they didn't they just cut my service and kept taking my money without saying/notifying me about it. So I'm looking for another provider. 

Official Employee


1.1K Messages

Good morning, @user_410883. We don't interrupt our customers services due to their promotional offer expiring. I would love the opportunity to review your account to see what caused this service issue you experience. We would hate to lose you as a customer over a misunderstanding.


In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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100.6K Messages

3 days ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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