internet, tv out

There is no issue inside the house and equipment, i have checked. Still no internet and TV controller gives no internet error message but plays current channel; cannot change

Very strange that you are receiving a live linear channel @kreeper_6. Does help indicate the home is receiving a signal. Have you attempted to power cycle the equipment by power cycling the equipment? Can you please unplug the equipment for 20-30 seconds from the power source and plus it back in? What is the LED light on the modem doing as well? What color, light sequence, and more is being displayed?

i have done all of this, not my first day. i assure you the problem is outside of the home. a tech should be sent to look at your equipment at the pole, i won't even charge a fee for this diagnosis.

it has been 24hrs and i keep getting the same response whether its an AI bot, an outsourced chat rep or "customer support"

If you would like an In-Home Service Visit, we can most certainly schedule one. There are possible charges with any visit we schedule and it would be up to the technician if charges are applicable. Would you like to schedule now @kreeper_6? 

i dont need an in-home visit. i just need xfinity to fix their equipment outside of the home.

i'm not gonna leave it up to the "technician" on whether or not i am charged to fix your service. 

We don't schedule those types of visits @kreeper_6. If you would like to schedule an In-Home Service Visit, please do not hesitate to send us a direct message. You can send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help get that scheduled.