Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service.  Because the house has never had Xfinity before, a new line has to be buried from the main feed. That was identified during the very first technician visit back in March.

The overseas call center has been completely ineffective. The only people who have actually been helpful were the two US based representatives I reached after selecting the Cancel Account option. Both assured me they would call back with updates. Neither ever did.

The latest explanation is that the line burial team is "backlogged." Apparently that also means no one can provide even a rough timeline for when the work will actually be completed. Waiting months for a simple installation with no communication or accountability is unacceptable.

If this isn't resolved by Wednesday, I'll be canceling my service and switching to Starlink.  What should have been a routine installation has turned into months of delays, broken promises, and complete lack of follow through.  Absolute joke of a company.