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Internet speeds TOO LOW how do I actually get support?
I've been tracking my download speeds for a week straight. I only get HALF the speed I pay for, every day, all day and night, less than half the speed. I work from home and get "internet connection unstable" error message during ALLLLLL Zoom meetings. I know this is a common issue now with Xfinity specifically (not with Zoom). Also, I'm getting disconnected and interrupted or dropped completely all day and night during my other online meetings using various other online platforms. We also get disrupted multiple times a day and night when just streaming, playing games online, or even just using our devices. I've already done too many troubleshooting steps on my own. This is my job and I need help. There is no way to reach a real person at Xfinity? This is horrible customer service. HOW the heck to reach a real person on chat or email. I cannot call most days since I work two jobs online. Thanks.
XfinitySara
Official Employee
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1.6K Messages
1 month ago
Hey there, @user_j845dc! Thanks for taking the time to post in our Xfinity Community Forum. I'm sorry to hear about the service issues you've been experiencing with slower-than-expected speed and its effects on your job. You've come to the right place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly, typically with remote troubleshooting, scheduling Trouble Calls (tech visits), and/or escalating concerns on your behalf as necessary. First, have you recently reviewed these Connection Troubleshooting Tips, by chance? That's a great place to start. Please let me know if you notice anything else that can be adjusted on your end. Otherwise, we'll likely invite you to send us a DM so that we can take a closer look at things. I appreciate your patience while we work it out!
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Kam789
Contributor
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24 Messages
25 days ago
My GB internet was booming until late 2024. Now I get speeds in the 200-250 range. My internet speed is slower, and the TV buffers. We do not play video games or watch 4K content. I plan to swap out the gateway this week before I talk to customer support.
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