Internet Speeds are extremely Slow

To whom it may concern,

I am paying for 1 Gig+ internet service, but consistently receiving only 57–100 Mbps. A technician recently confirmed that everything inside the home is functioning properly and stated the issue lies outside, promising a follow-up visit from another team. That has not happened.

When I first moved in a year ago (new construction area), speeds were as promised. Clearly, something has changed externally. I’ve now called and troubleshooted this issue three times with no resolution or follow-up.

This is unacceptable. I am requesting immediate escalation, confirmation that a field team is investigating the exterior network, and a timeline for resolution. If this is not addressed promptly, I will be forced to consider alternative providers and file a formal complaint with the appropriate regulatory bodies.

Please respond with urgency.