Internet slow down every day between 11:30am-2pm

I live in SF and just got Xfinity internet last weekend. Every day betwqeen about 11:30-2:00pm the internet goes down or is slow. I reached out to chat support and they are sending a technician. However i then got an email saying it will be $100 on my bill for the technician. This was not explained. I need my internet fixed as promised and a refund / credit for technician.

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user_gshbbq

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2 Messages

25 days ago

@Xfinity Support can you help with this?

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XfinityJorge

Official Employee

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2.7K Messages

user_gshbbq Hi there! Thanks for using our Forums and for taking the time out of your busy week to contact us. I understand that you are having some connection issues at home and our team is here to see what could be the cause. In order to get started can you shoot us over a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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24 days ago

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Customer Service

user_gshbbq

Internet slow down every day between 11:30am-2pm

user_gshbbq

XfinityJorge

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