Visitor
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1 Message
Internet service suspended despite a installation plan confirmation.
I am reaching out through this platform because I had a 3 hour phone call with 8 different agents who bounced me around like they were playing hot potato. I had to cancel work today and I am at risk of losing my job because Xfinity will not honor the installation plan I set up yesterday. I paid the required down payment, it was confirmed and I received an email confirming it. I need an instant corporate override because if I am not able to work tomorrow I WILL BE FIRED. This is the WORST experience I’ve had with Comcast Xfinity.
EG
Expert
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121.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.7K Messages
51 minutes ago
Hello there, @user_aqv3ie. Thanks for reaching out to us here on the Community Forum. Sorry to hear you've had trouble getting assistance. If you still need a hand, we would be happy to review the situation.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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