Visitor
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1 Message
Internet Service Shut Off Early Before Move
I recently contacted Xfinity about transferring my service for my upcoming move. I set my service to continue at my current address through the end of this week (until I move), but since this morning I’ve had no service. When I try to connect to WiFi, I’m instructed to set up my “new” device. When I try to go through the process with my xFi Gateway, I get an error message telling me I need to contact an agent. This happens whether I try to scan the QR code or enter the details manually. Please help!
XfinityDemitrius
Official Employee
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2.5K Messages
8 months ago
Hey @cstpi, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to verify services. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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XfinityDemitrius
Official Employee
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2.5K Messages
8 months ago
Thank you for taking the time to reach out about the Xfinity services @cstpi. I am glad to say that we were able to successfully restore services. Thank you for choosing Xfinity and Happy Surfing!
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