Visitor
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1 Message
Internet Service outages
I just don't understand Xfinity how you have outages in some areas with your internet services around the time customers get off of work to come home to no service but charge a arm and leg for your service. The internet been down since 4pm and still hasn't been resolved but you want that payment every month. If it was more internet services out I would have been left Xfinity and this is what customers have to deal with this is not a one time thing you have all am to fix this but wait until the evening to work on the internet is just crazy
CCSean1
New Problem Solver
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318 Messages
2 years ago
Hello @user_3dfad6, thank you for taking the time to reach out to us on the forums. I know how frustrating it can be to be without service for any period of time. Interruptions can happen for various reasons such as weather or issues at the node for example. Sometimes, these interruptions are scheduled, or planned maintenance events that are intended to improve the network in our service footprint.
You can always check through the Xfinity MyAccount app or https://www.xfinity.com/support/status for interruptions.
If you are still having issues with your service we would be more than happy to look into this for you today and see if we can get some more information on this for you. Feel free to send us a direct message with your first and last name and address to get started.
To send a direct message:
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