Internet Service Nightmare

In my years of paying for internet service, this has been arguably the worst in terms of ending it. Throughout the course of having XFINITY for internet, I let the random internet drops go since the coverage seemed decent enough. Now comes the time where I need to cancel my service since ill be moving. And no, I do NOT WANT TO MOVE MY SERVICE.

While attempting to cancel, I have found no real solutions and get stuck in a loop where im consistently provided options that have nothing to do with service cancellation. When googling and scrolling through the app/website, you'll see it mentioned. When digging into it and trying to actually cancel, you're bounced around with little actual help. The only advice I was given from the internet searching stated i had to "speak with a chat bot for assistance". Annoying, but sure, I'll do so. I type "service cancelation" as instructed. Three options to move, pause, or cancel my service, perfect! When clicking cancel, immediately met with language stating i can no longer be helped and need to speak with a representative. Once again, annoying, but sure I guess ill do so. Next instructed to schedule a callback - 4 whole days away. Why? In the digital age I can't just cancel my own service? I have to be redirected from an AI chat bot to a service rep that doesnt have the time until the weekend? Ridiculous. 

Will get this sorted out and not be utilizing xfinity, not encouraging others to do so going forward. Predatory practices. Funny enough, when attempting to submit this post, I funnily cannot scroll to the rest of the page.

I can't even add tags are it immediately bounces and says the page is no longer available.