Internet service cancellation

Hello,

I’d like to cancel my current Xfinity internet service under my name because I’ve moved out of the apartment. My former roommate will be setting up a new account/service separately under their own name for the same address.

Could you please let me know the steps needed to cancel my service and confirm the effective cancellation date?

Thank you.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

118K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityDemitrius

Official Employee

•

2.7K Messages

1 hour ago

Hey @user_enh7jy, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help with any account change request. Have you thought about transferring the account to your roommate? This would make it easy, quick, and simple with no equipment changes and more. You can learn more by visiting our 'Change ownership of an Xfinity account' support page.

2

0

U

user_enh7jy

Visitor

•

2 Messages

No, I'd just like to cancel my account and service. I don't care whether they get the new one or not. Just cancel it.

Like

Reply

1 hour ago

0

XfinityDemitrius

Official Employee

•

2.7K Messages

We can most certainly help process your request @user_enh7jy. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

40 minutes ago

0

Customer Service

user_enh7jy

Internet service cancellation

EG

XfinityDemitrius

user_enh7jy

XfinityDemitrius

New to the Community?