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1 Message
Wednesday, November 12th, 2025 6:01 PM
Closed
Need to cancel my internet service.
Responses
Official Employee
1.1K Messages
19 hours ago
While we hate to see you go, we can help @retoropak
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send itSee https://comca.st/3kYXwkR for an example
1.8K Messages
18 hours ago
@retoropak, we want to thank you for reaching out on the Community Forum for help with closing your account, and glad we could assist. Never hesitate to create another public post for any of your future account and service needs!
XfinityJoe
Official Employee
•
1.1K Messages
19 hours ago
While we hate to see you go, we can help @retoropak
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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XfinityFrank
Official Employee
•
1.8K Messages
18 hours ago
@retoropak, we want to thank you for reaching out on the Community Forum for help with closing your account, and glad we could assist. Never hesitate to create another public post for any of your future account and service needs!
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