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user_ev1ymf
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Wednesday, July 22nd, 2026 5:08 PM

Internet router broken

Hello, recently we had a bad storm. And our power flickered but I think it completely broke our router. It is plugged in but there are no lights glowing whatsoever, I know we have an internet outage going on but normally when my internet is down the router still has lights on it.

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13 hours ago

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XfinityPeterH

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15 hours ago

 

user_ev1ymf It's hard to say really what could be going on espicially if you are in the middle of a service interruption due to a storm. Hope you and all your loved ones are ok. When service is restored we can test you connection and equipment if you like. 

 

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Expert

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34.6K Messages

13 hours ago

@user_ev1ymf 

Hello, recently we had a bad storm. And our power flickered but I think it completely broke our router. It is plugged in but there are no lights glowing whatsoever, I know we have an internet outage going on but normally when my internet is down the router still has lights on it.

Try plugging your router into a different outlet to see if the lights come back on.  If so, you will probably need an electrician to check that outlet for you.

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