Internet - Plan Change

HI,

I contacted the live chat agent/assistant asking if I can renew my contract so I can keep the same pricing each month. The agent told me that my account was updated and took 24 hours to see the change. Also mentioned that I will be emailed with a confirmation. Not only I don't receive any email, my account has not been updated with the new contract. The agent has lied to me and this is not acceptable. Can someone please contact me and help resolve my request?

Thanks

Responses

U

user_3edn2a

2 Messages

1 year ago

I have saved the chat transcript if it is needed.

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XfinityAirelle

Official Employee

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2.6K Messages

user_3edn2a

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

EG

Expert

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110.8K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRay

Official Employee

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2.9K Messages

1 year ago

Thanks for working with our team, @user_3edn2a! Please don't be bashful if you want to look at our promotions again in the future. We are happy to help out!

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Customer Service

user_3edn2a

Internet - Plan Change

user_3edn2a

XfinityAirelle

EG

XfinityRay

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