Internet outage

Im a work from home employee and there has been an outage every single day for the past 3 days. You guys are going to cause me my job ..I don’t understand the work that’s being done during work hours. Are you guys going to give me a job once I get fired from mine due to lack of Internet service during work hours? I’m just trying to understand.

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XfinityJorge

Official Employee

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2.9K Messages

10 hours ago

user_qvh9s3 Hi there! Welcome to our Forums and our team is here happy to look into the service interruptions going on in your area. We know how important it is to be connected and have a reliable connection especially working from home like we do. We are here to help and look into all these matters. To get started can you send us a DM with your name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

EG

Expert

•

117.1K Messages

5 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

0

Customer Service

user_qvh9s3

Internet outage

XfinityJorge

EG

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