3 Messages
Internet outage ZERO HELP OR UPDATES FROM XFINITY
Ive had power since Tuesday but no internet in site and all the updates I get are refer to a stupid website with no actual updates or a text that says I will get Internet back as soon as possible... All I want is an answer on the expected repair dates please stop giving your customers terrible responses and give us actual responses
I live near Fairbanks and BW8
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.8K Messages
9 months ago
@user_gt1pol First we want to say we hope you and your loved ones are ok during and after the storm. Our teams in your area are working as fast as possible to restore service to you and many others. When it comes to repaired needing to be completed due to the large amount of damage that was done we have to start with the location further down the line in order to get service moving to your location. We hope you can understand that It's not just as easy as connecting your cable and having service, if our head unit or optic fibers have been damaged it can take many days to repair. Thank you again for your patience.
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