internet outage status update

Question

I am located in 77007 zip code.  I lost internet access Tuesday, 7/9, despite having power.  Can you please provide a status update?  The outage map/tracker was not helpful.

XfinityAirelle · Answer

user_7eqyhg Hi there! Our techs are working on it and working to get it repaired as soon as possible. We do not have an estimated time of repair. You can sign up for alerts to be notified when the work is being done by texting START to 266278.

EG · Answer

The concern is not 'Community Center' help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Customer Service

user_7eqyhg

internet outage status update

XfinityAirelle

EG

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