Internet outage issues

Hello, @user_obx8cj.

I am sorry to hear your service has been interrupted. Has the Xfinity App or our status center page reported this as an area-wide interruption and ETA for restoration? 

Yup we're fed up with their service. We live in Michigan. I would appreciate a response from them though

I've already discussed this with an agent. The internet was up before they did maintenance and after it never came back online. I checked the coaxial cables and I restarted it. What else can I do? Waiting until Saturday is not acceptable. They did say something about a waitlist

Thanks for confirming, @Bigwinds_. That troubleshooting link I provided should list several things that you can check on your end, but we can also run some diagnostics just in case there's anything else that can be done remotely! It sounds like you were referred to the Appointment Waitlist, which you can sign up for when wanting a sooner appointment as seen here. Let's take a closer look and see what else our team can do to help. Could you please send our team a direct message to continue?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

How do I direct message? Also when texting the waitlist and putting in a date it just says it's unavailable. Does that still sign me up? 

@Bigwinds_ - Good questions! You should still be signed up for the Automated Appointment Waitlist as long as you followed the instructions listed within the link I shared, even if the date you looked at did not have any available time slots yet. And I've outlined step-by-step directions for sending a direct message above. Please let me know which step you're having trouble with!

I sent a direct message, thanks

@user_obx8cj Once you've rested and are recharged let's get your PS5 reconnected. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!