Visitor
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2 Messages
Internet Outage in my Area for over a week with no Date of Resolution
I live in Miami and we have had an outage in our area for over a week. The internet isn’t completely out but it is slow, kicks us off every once in a while, and has high latency. I can’t contact customer service since there is an outage but there appears to be no end in sight. I would like to know when we can expect internet service again or consider using another provider.
XfinityDena
Official Employee
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2K Messages
1 year ago
Thanks for reaching out. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the My Account App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
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XfinityDena
Official Employee
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2K Messages
1 year ago
It does not mean this is an indefinite situation. This means that our repair team is actively looking for a cause to be able to restore services as we speak. Unfortunately, that means we do not have any estimated time for resolution listed. But I assure you, we have an excellent team working on this. As soon as we have an expected resolution timeframe, we will update our Status Page online at xfinity.com/support/status and our Xfinity My Account App.
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