1 Message
Internet outage due to “power outage”
My internet has been down for 24 hours and the cause is listed as a power outage in my area. However, according to the power company, there are no outages in the whole county right now, and haven’t been recently. When I look at Xfinity’s outage map, it looks like my house is the only one affected, so I’m wondering if the issue could be something else, maybe a bad modem? Is there a way to confirm this?
Chatbot and phone calls have not been helpful because of the limited options
XfinityDemitrius
Official Employee
•
1.8K Messages
2 months ago
Hey @user_81k4r1, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent service interruption and services. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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