Visitor
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1 Message
Internet outage Aurora 80010 since 4/19/2026
Outage of internet since early yesterday morning. According to Xfinity repairs would be finished by 2 pm, then 950 pm. Still no internet as of 820 am, 4/20/2026.
I work from home as a CSR, and lost 9 hours yesterday due to no service, and looks like that may be the case again today.
What remedy does Xfinity offer besides the $5 bill credit? That's not even covering 5 minutes of my missed pay.
EG
Expert
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117.5K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.2K Messages
8 hours ago
Hi there, @user_g3onjp. Thanks for reaching out to us here on the Community Forum and sorry to hear about the extended downtime. Any time services are down unexpectedly, it can be frustrating. While we do not provide compensation for lost wages, we do want to make sure you receive credit for the service downtime. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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