First, try unplugging your gateway, let it sit for 30 seconds, plug it back in and see if it connects.
You can check this link on your mobile phone. If there is an outage in your area it will tell you. If there is no outage you can report your connection being down.
user_2p2t4r Welcome to our community forum and thank you for bringing these service issues to our attention so we can make sure you're back up and running as soon as possible. What troubleshooting steps have you tried so far? You can use this helpful guide to get started, if needed.
NoNoBadPuppy
Problem Solver
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716 Messages
25 days ago
First, try unplugging your gateway, let it sit for 30 seconds, plug it back in and see if it connects.
You can check this link on your mobile phone. If there is an outage in your area it will tell you. If there is no outage you can report your connection being down.
https://www.xfinity.com/support/statusmap
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XfinityEmilyB
Official Employee
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2.2K Messages
25 days ago
0
0