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user_w4pxit
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3 Messages

09/05/2026 10:21 AM

Internet Out Despite Having Power

Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area?  A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since.  The app simply says the services will be restored "ASAP."  I use internet for my work and need these services back.  Having no explanation or true estimate is frustrating. 

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XfinityJanelle

Official Employee

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2.4K Messages

1 day ago

@user_w4pxit Thank you for reaching out today on the Xfinity Community Forums. Service interruptions can be monitored through the Xfinity app or by visiting https://www.xfinity.com/support/articles/check-service-outage. The information would be the most up-to-date information. We appreciate your patience while we work to restore services as quickly as possible.

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user_w4pxit

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3 Messages

Respectfully, this does not answer my question.  Is the estimate a few days?  A few weeks?  I have to plan for my job.  

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1 day ago

XfinityJanelle

Official Employee

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2.4K Messages

@user_w4pxit We do not have any other information then what you are seeing as well. When the teams on the ground update for a ETA then we would see the same thing as you. I understand the need to plan. I sincerely apologize we would not have any other information available at this time. 

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1 day ago

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user_2kgwol

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I am in the same situation as the original poster in the same area (Hartland/Howell, Michigan). Is there truly no way to get a message to the team on the ground so they can update the restoration timeframe estimate? Having some sort of estimate is reasonable as opposed to it perpetually saying “as soon as possible”.

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1 day ago

XfinityThomasA

Official Employee

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3.8K Messages

 

user_2kgwol - Thank you for your feedback and for joining us here on the Xfinity Forums! Our teams remain in constant communication, and as soon as an estimated time of resolution becomes available, it will be shared through the Xfinity Status Center and the Xfinity app. You can also sign up for text alerts to receive automatic updates as progress is made. We apologize for any inconvenience and appreciate your understanding as we work to address this matter.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_2kgwol

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2 Messages

This response doesn’t address my question

(edited)

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1 day ago

EG

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120.6K Messages

1 day ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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Jenndm

New Poster

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6 Messages

16 hours ago

A actual restoration time would be helpful for people that need to plan work. Power was restored several hours ago (over 24) and we are getting a run around about an actual fix. Are agents even assigned to Howell area?

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user_0l4wr4

Visitor

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1 Message

7 hours ago

Same problem in Southfield Michigan..Lost power Thurs. Restored power Friday and no eta from Xfinity...they did say they got my payment.  I am hearing restoration not until 09/10/26...I work from home. [Edited: "Inappropriate Language"]

(edited)

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XfinityKei

Official Employee

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2.7K Messages

@user_0l4wr4 I'm glad to hear you have power. Our team can certainly check to see what information we have to share. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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user_2ckx8r

Visitor

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1 Message

6 hours ago

I live in Howell and we also lost internet Thursday after power was restored. The website does nothing, it just says they're aware of the outage and are working on it. No updates nothing. I have yet to see any xfinity trucks in Howell area working. I'm about to switch service with another provider. It's the holiday weekend perhaps xfinity employees are on vacation. 

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user_4v86fo

Visitor

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1 Message

4 hours ago

I totally agree with everyone’s response on how poorly xfinity is handling this problem. i live in howell and have been without service since early thursday morning. I’m retired and drive the howell area every day and have yet to see one service truck. I will be checking with AT&T for there rate package. If AT&T was smart they should advertise a better rate to attract from xfinity customers. 

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XfinityJon

Official Employee

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1.7K Messages

Good afternoon user_4v86fo I can understand your frustration if you are waiting for service to be restored. I would be happy to look into this further to see what additional information I can provide. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_e63a10

Visitor

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2 Messages

26 minutes ago

Comcast is taking a play right out of the DTE ENERGY play book! RAISE rates and LOWER service!!! I don't have another choice for electric service but I will be choosing another company for my internet and home phone services!! NO UPDATES for 4 days now is completely unacceptable!!! SURF INTERNET will be my new provider for internet and home phone service  for less than half of Comcast- $40/month to $82+/month and SURF is fiberoptic. They  definitely cannot be worse than Comcast- no one can!!!

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user_fi0dp0

Visitor

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1 Message

2 minutes ago

I am in the Auburn Hills, MI area dealing with the same issue since 9/3/2026. For a brief time today service was restored just to have it go back down again with absolutely no explanation as to why or when it will be restored. Beautiful sunny day but no internet due to severe weather. The same exact thing happened on the 4th of July weekend as well as memorial day. Thanks so much for the transparency xfinity and showing us customers just how much you really appreciate us. An update would be nice. 

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