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Ibelieve_24
1st Topic
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8 Messages

Monday, March 10th, 2025 9:43 PM

Internet only

I have a pkg with tv/internet.  I want to go just to internet, but I was told it would be $95.00 if I do that. What is that about? Is it that expensive??

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3 months ago

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XfinityJanelle

Official Employee

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1.5K Messages

3 months ago

Hey @Ibelieve_24 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your package. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Ibelieve_24

8 Messages

My question was not answered

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3 months ago

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Again

Expert

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31.6K Messages

@Ibelieve_24​ 

When you bundle two or more services together to basically get a "discount" where each individual service would be more if not bundled.  So, dropping your tv package, actually makes the internet service higher.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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Ibelieve_24

8 Messages

Sorta thank you but $95.00

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3 months ago

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XfinityWilliam

Official Employee

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1.3K Messages

 

Ibelieve_24 We can take a look at available internet only packages for you, and get you into a package that is right for you. We can not say whether something is expensive or not, because that is based on the individual that purchases the product.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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