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Tom01
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Wednesday, August 5th, 2026 3:54 PM

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Internet only plan nearly doubling

I have an internet only plan 400mps that cost $65 per month and it has increased to $111 in August. I will not be able to pay this.

Went to the Xfinity store last weekend and was offered Xfinity Business at even a higher cost and install fees which we do not need.

How can I keep my current plan and rate?

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4 hours ago

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Oldest First
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EG

Expert

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119.8K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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3.4K Messages

6 hours ago

 

Tom01 Hi there! We understand how important it is to keep your monthly bill within a budget that works for you. Our team would be happy to review the available options and see whether there is an opportunity to lower your rate.
 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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Tom01

New Poster

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4 Messages

Thank you for the response. I have sent a direct meassage.

 

6 hours ago

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XfinityAirelle

Official Employee

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3.4K Messages

@Tom01 We have received your message and will respond there shortly. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

6 hours ago

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XfinityJosephA

Official Employee

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2.4K Messages

4 hours ago

It was great working with you @Tom01! I'm glad we could help by finding you a new plan and promotion. Have a good day and be well 😀

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